Privacy Policy

1. Introduction

This Privacy Policy explains how Promopact marketing india pvt ltd and its affiliates (collectively, "Promopact marketing india pvt ltd, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our Platform. You may be able to visit parts of the Platform without registering with us, please note that we also do not provide any product/service under this Platform outside of India and your personal data will mainly be processed and stored in India. By continuing to visit the Platform, giving your data, or using any product/service provided on the Platform, you agree to the obligations as stated in this Privacy Policy, the Terms of Use and applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to laws governing data protection and privacy. If you do not agree, please do not use or access our Platform.

2. Collection

When you use our platform, services, or engage with us in any other way throughout our relationship, we gather your personal information and occasionally provided related information. Some of the information we might gather is personal information that you give us when you sign up, register, or use our platform, like your name, date of birth, address, phone number, email address, and/or any other information you share as identification or proof of address. With your permission, certain sensitive personal information may be gathered, including details about your bank account, credit card, debit card, or other payment method, as well as biometric data such as your physiological data or facial features (to allow the use of specific features when desired, accessible on the Platform), etc., all of which are compliant with the relevant law or laws. By opting not to use a specific service or feature on the Platform, you can always choose not to divulge information. Your behavior, preferences, and other information you choose to share on our platform may be monitored by us. This data is gathered and examined collectively. Additionally, we will gather information about your transactions on the Platform and other third-party business partner platforms. You will be subject to their privacy policies if such a third-party business partner obtains your personal information directly from you. We ask that you read the privacy policies of your third-party business partners before sharing any information, as we cannot be held accountable for their privacy practices or the information contained in them. We ask that you never give personal information, such as a debit or credit card PIN, net-banking password, or mobile banking password, to anyone posing as Promopact Marketing India PVT LTD via email or phone call. Report such information right away to the relevant law enforcement agency if you have already disclosed it.

3. Usage

To deliver the services you have requested, we use personal information. You will be able to choose not to have your personal information used for marketing purposes. In order to help sellers and business partners handle and fulfill orders, improve the customer experience, resolve disputes, troubleshoot issues, notify you of online and offline offers, products, services, and updates, personalize your experience, detect and protect us from errors, fraud, and other criminal activity, enforce our terms and conditions, conduct marketing research, analysis, and surveys, and as otherwise explained to you at the time of information collection, we use your personal data. You are aware that failure to obtain permission may limit your ability to use these goods or services.

4. Sharing

To give you access to their services and goods, we might internally share your personal information with our affiliates, other corporate entities, and group entities. Unless you specifically opt out, these organizations and affiliates may market to you as a result of such sharing. We may disclose personal data to third parties such as sellers, business partners, third party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment opted by you. These disclosure may be required for us to provide you access to our services and products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, to prevent, detect, mitigate, and look into any unlawful or fraudulent activity involving our services. If mandated by law or if we sincerely believe that such disclosure is reasonably required to comply with subpoenas, court orders, or other legal processes, we may divulge personal and sensitive personal data to government agencies or other authorized law enforcement agencies. If we have a good faith belief that it is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting, or other content violates the rights of a third party; or protect the rights, property, or personal safety of our users or the general public, we may disclose personal data to law enforcement agencies, third party rights owners, or others.

5. Security Precautions

We use appropriate security practices and procedures to guard against unauthorized access, disclosure, loss, and misuse of your personal information. We follow our security policies to guard against unauthorized access to your information and provide the use of a secure server once it is in our possession or whenever you access your account information. However, for reasons outside of our control, information transmission is not entirely secure. There will always be some inherent risks associated with using the Platform because users accept the security implications of data transmission over the internet and the World Wide Web, which cannot always be guaranteed to be completely secure. Users are in charge of making sure that their login credentials are secure.

6. Data Deletion and Retention

By going to your profile and settings on our platform, you can choose to delete your account, which will erase all of the data associated with it. For assistance with these requests, you can also write to us using the contact details listed below. We reserve the right to refuse or postpone account deletion in the event of any outstanding complaints, claims, shipments, or other services.

7. Your Rights

Through the Platform's features, you can directly access, update, and correct your personal data.

8. Consent

You agree to the collection, use, storage, disclosure, and other processing of your information on the Platform in line with this Privacy Policy by using our Platform or by submitting your information. You affirm that you have the right to give us any personal information about another person and give us permission to use it in line with this privacy statement. You give us (as well as our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties) permission to contact you via SMS, instant messaging apps, phone calls, and/or emails for the purposes outlined in this Privacy Policy when you provide your personal information on the Platform or any partner platforms or establishments. You can choose to revoke the consent you have already given by writing to the Grievance Officer using the details below. Kindly include "Withdrawal of consent for processing personal data" in the subject line of your email. Before fulfilling our request, we might confirm such requests. Please be aware, though, that your consent withdrawal will not be retroactive and will be in compliance with the Terms of Use, this Privacy Policy, and any applicable laws. We reserve the right to limit or refuse the provision of our services for which we believe such information is required in the event that you revoke the consent you have granted us under this privacy policy.

9. Changes to this Privacy Policy

For updates, please review our privacy policy from time to time. If our information practices change, we may update this privacy statement to reflect those changes. As required by applicable laws, we may notify you of any significant changes to the Privacy Policy.